PRIVACY POLICY.
GRILLZ QUEEN is committed to providing quality services to you, our valued customer. This policy outlines our ongoing obligations regarding how we manage and safeguard your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern how we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
DEFINITIONS
Consent means Your permission. Your consent can be express or implied. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the phone or in face-to-face conversations).
Personal information has the same meaning that it has under the Privacy Act 1988 (Cth), namely information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained, from the information or opinion.
WHAT IS PERSONAL INFORMATION, AND WHY DO WE COLLECT IT?
Personal information is information or an opinion that identifies an individual. Personal information includes names, addresses, telephone, email addresses, social media handles, medical/dental history, health insurance details, payment details, and the details of services/treatments/purchases.
Personal information can be obtained in various ways, including physical consultations, virtual correspondence and via our booking/purchase procedures.
We collect your personal information for the primary purpose of providing our services to you, marketing, and customer analysis. By contacting us in writing, you may unsubscribe from our mailing/marketing lists. When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Your personal information may be disclosed where required or authorised by law.
SECURITY OF THE PERSONAL INFORMATION
GRILLZ QUEEN will take reasonable steps to ensure that your personal information is stored securely to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information provided by you will be handled in accordance with Australian Privacy Laws, including the Australian Privacy Principles.
We maintain strict data security standards and procedures by preventing unauthorised access to your data by anyone other than GRILLZ QUEEN staff.
When your personal information is no longer needed for the purpose it was obtained, we will take the necessary steps to destroy or permanently de-identify your personal information. However, most personal information is stored in client files which we will keep for a minimum of 5 years.
ACCESS TO YOUR PERSONAL INFORMATION
You have the right to access the personal information we hold about you at any time upon request. Please contact us in writing if you wish to access your personal information.
GRILLZ QUEEN will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your personal information is up to date. We will take the necessary steps to ensure your personal information is accurate, complete and up to date. However, if you find that your personal information is not up to date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue providing quality services to you.
POLICY UPDATES
This Policy may change from time to time and is available on our website.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy, please contact us at:
info@grillzqueen.com